Privacy policy
Last updated: 30 October 2026
MyAkademiya is software that sports and arts academies use to run their classes, bookings, payments and staff, on the web and in the MyAkademiya phone apps. This policy explains what is kept, why, and who can see it, in line with the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021).
Who is responsible
Each academy decides what it keeps about its staff and families, and is responsible for that information. MyAkademiya stores and processes it on the academy's behalf, keeps each academy's information separate from every other academy, and uses it only to provide the service. For questions about your information, contact your academy first; you can also write to us at support@myakademiya.com.
Staff
- Your name, email, mobile number, role, branches, start date and photo.
- Your location only at the moment you tap Check in / out, to confirm you are at the branch. The app does not track you at any other time, and never in the background.
- An anonymous code for your phone, so check-in only works from your own phone.
- Check-in times, uniform notes, tasks and the photos you attach as proof, evaluations, parent feedback about classes, leave requests, warnings, incident reports and documents you or the management add (for example your visa or certificates).
Why: to run the academy (schedules, attendance, safety, staff development) and keep the employment records UAE labour law requires.
You can see your own record, evaluations, warnings, documents and requests. Only managers whose role needs it can see other people's information (for example, only those who handle documents see visas and IDs). Coaches never see children's names from parent surveys.
Parents and children
- Parents' names, email and mobile number, and the messages they exchange with the academy.
- Children's names, dates of birth, school, medical notes and emergency contacts, for booking and safety.
- Bookings, attendance, progress and certificates, invoices and payments, and forms or waivers you sign.
Children's dates of birth, medical notes and emergency contacts are shown only to staff whose role handles families. Children do not have their own accounts: a parent or guardian books for them.
Payments
Card payments are handled by Stripe, and pay-later plans by Tabby or Tamara when the academy offers them. Neither MyAkademiya nor the academy sees or keeps full card numbers: only the card type and its last 4 digits. Academies pay for MyAkademiya through Stripe too.
What we do not do
- No advertising, and no tracking across other apps or websites.
- No analytics or advertising tools in the website or the apps.
- Your information is never sold or shared for marketing.
The website uses only the cookies it needs to work: your sign-in, the academy you chose, and your language. Phone alerts are sent only if you turn them on, and you can turn them off at any time.
Service providers
To provide the service, information is processed by these companies, each only for its task:
- Supabase (database, sign-in and files; Mumbai region) and Vercel (the website itself).
- Stripe, and Tabby or Tamara when offered (payments).
- Resend (emails the app sends, such as sign-in codes and invoices).
- Apple and Google push services (phone alerts, when you turn them on).
- Meta WhatsApp Business (messages, only if the academy turns WhatsApp on).
- Anthropic (the optional assistant: the question typed into it and the information needed to answer it are sent to produce the answer; it is not used to train models).
- Zoho Books or Xero (invoices and payments, only if the academy connects its accounting).
- Google Fonts (the website's fonts), and YouTube or Vimeo (videos an academy adds to its booking page).
Where and how long
On secure cloud servers. Files such as documents and photos are private and open only through short-lived links. Information is kept while you are with the academy, and afterwards only as long as needed for legal, tax and employment records. When an academy stops using MyAkademiya, it can ask us to delete its information.
Your rights
You can ask to see your information, correct it, get a copy, or have it deleted. A deleted family is removed for good after 30 days; a family with invoices or payments is archived instead, because those records must be kept. Ask your academy, or write to support@myakademiya.com and we will pass your request to the academy and help it answer.
Changes
If this policy changes, the new version is published on this page with its date.