Support

Staff and parents

For your classes, bookings, payments, schedule or account, please contact your academy first: they can see your details and fix most things straight away.

Academies, and anything else

Email support@myakademiya.com. Please say which academy you are with and what you were trying to do.

Common questions

• I can't sign in. Use the email your academy has for you; the sign-in code arrives in a minute (check spam). Staff accounts are added by the academy.
• Check-in says I'm not at the branch. Allow location for the app, step near a window or the entrance, and try again.
• No phone alerts. Turn them on in the app (Inbox), and allow notifications for MyAkademiya in the phone's settings.
• Delete my information. Ask your academy, or email us; see the privacy policy.